Help
Shipping & returns
Digital products
Nothing to ship
Everything sold on this website is a digital download, so there is no shipping, no shipping cost and no waiting. Your files are ready the moment your payment goes through.
How you get your files
Your download links appear in three places: on the thank-you page right after checkout, in the order confirmation email we send from hello@soulmarstudio.com, and under My account, then Downloads, where they stay available. Your downloads do not expire and there is no limit on how many times you can download them.
Did not get the email?
Check your spam or promotions folder first, and make sure the email address you used at checkout is the one you are looking in. If it is still missing, write to us with your order number and we will resend it.
Trouble opening a file
Our files are PDFs and open with any free PDF reader. On a phone or tablet, save the file to your device before opening it rather than viewing it inside the email app. If a file will not open or looks wrong, contact us and we will send a fresh copy.
Printed books
Sold and shipped by Amazon
Our printed books are sold on Amazon, not from this website. Shipping options, costs and delivery times are shown on Amazon at checkout and depend on your location. If you have Amazon Prime, it applies as usual.
Tracking and delivery
Tracking, delivery updates and delivery problems are handled by Amazon. You will find everything under Your Orders in your Amazon account.
Returning a printed book
Returns of printed books follow Amazon’s return policy and are requested from Your Orders on Amazon. We are not able to process a return or refund for an Amazon order from here.
Refunds
All digital sales are final
Because every product on this website is a digital file that is delivered instantly and cannot be returned, we do not offer refunds, returns or exchanges on digital purchases. Before you buy, please read the product description, check the file formats, look at the preview images, and visit our FAQ. If you are unsure whether a product is right for you, ask us first and we will gladly help.
If a file is damaged or wrong
If a file will not open, is damaged, or is not the product you ordered, write to us within 14 days of your purchase and we will send you the correct file free of charge. If you were charged twice for the same order, we will refund the duplicate charge.
How to reach us
Email hello@soulmarstudio.com with your order number, the email address you used at checkout and a short description of the problem. We reply within two business days.
Questions
We are happy to help
Anything else about a download, an order or a book? Use our contact page or write to hello@soulmarstudio.com.